Right of withdrawal

Right of Withdrawal for Defect of Non-Conformity

The online customer who acts as a consumer is given the right to withdraw from the contract, as provided for by articles 64 – 67 of Legislative Decree no. 206/2005, known as the Consumer Code.
It should be noted that this right is reserved only for natural persons, i.e. for those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons who act, with reference to the purchase contract, in a professional context.

Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 10 working days of receiving the purchased products, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need to specify the reason.

This right applies to all products purchased online on this site, with the exception of audiovisual or IT software products delivered sealed and subsequently opened by the customer.
The costs of returning the product are the responsibility of the consumer.

The right of withdrawal is lost if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or if the product has been damaged due to causes other than transport from the Seller to the consumer, not previously reported.
Without limiting the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reserve.

Each collection of intact packages must be made by the customer by affixing the wording "INTACT PACKAGE, WITHDRAWAL SUBJECT TO CONTROL OF THE CONTENT" on the appropriate accompanying document (art. 1698 of the Civil Code). Any anomaly must then be communicated within eight days in the following ways:

via registered letter with return receipt to the following address:
HYPER CHILD
Via Victims of Vajont, 12
10024, Moncalieri (TO)

Procedure for exercising the right of withdrawal

To exercise the right of withdrawal it is necessary to send, within 14 working days of receipt of the purchased product, a communication in which the intention to withdraw from the purchase contract is clearly expressed.
This communication must be sent, by registered letter with acknowledgment of receipt, to the following address:

HYPER CHILD
Via Victims of Vajont, 12
10024, Moncalieri (TO)

The communication can be sent, within the same period, also by telegram (to the address indicated above),
The consumer will then have to arrange, using a courier of his choice, for the shipment of the product (if possible in the original packaging and, in any case, always carefully packed) and complete with all accessories, instruction manuals and everything originally contained.
The consumer must carry out this shipment within ten working days from the date on which he sent the communication of exercise of the right of withdrawal.

Important notes

Transport costs and responsibility for the goods during shipment, as required by law, are the responsibility of the consumer.
We therefore recommend that you insure the product with the chosen courier, taking care to pack the goods carefully, where possible placing the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, licenses for use, cables, etc. In the event of transport damage occurring during the return, the Seller will notify the consumer of the damage within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the request for withdrawal will be canceled at the same time.
Except as provided below for the case of partial withdrawal, the Seller will reimburse, within 30 days from the moment in which the Seller became aware of the exercise of the right of withdrawal, the entire amount of the purchase and the costs of transport for delivery, by credit card reversal procedure or by bank transfer to the current account indicated by the consumer; the transport costs for returning the product remain the responsibility of the latter.

If the withdrawal is partial (i.e. it concerns only a part of the products delivered with a single delivery), the reimbursement of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.
With regard to purchases with collection from a Seller's point of sale, the right of withdrawal is not applicable as it is not a question of distance selling. Indeed, in that case, the consumer has only booked the product via the Internet, but has not yet purchased it and to do so he will have to go to the point of sale.
Order Cancellation Request
The purchase order can be canceled in its entirety if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case no cost will be charged to the customer.
If at the time of the request for cancellation of the purchase order the product has already been entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and send the goods back to the Seller.
To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.